Product updates

NewMajorOct 27Web appLink to this update

Present a memory, and read wide tables without squinting

Press Present on any memory and the sidebar and panel step aside, leaving the memory centered in one column to talk through. Wide tables stop squeezing: the first column stays put while the rest scroll, and Expand opens the whole table in a full window. Escape takes you back.

Q4 discount bands by plan

What reps can agree on their own, and who signs off above it.

Discount bandsExpand

Plan	Seats	Reps decide	Approval	Approver	From
Team	5–50	Up to 10%	Over 10%	Dana Ortiz	Oct 1
Business	51–500	Up to 10%	Over 10%	Dana Ortiz	Oct 1
Enterprise	500+	Up to 5%	Over 5%	Finance	Oct 1

Details
Sources
History

Q4 discount bands by plan

What reps can agree on their own, and who signs off above it.

Discount bandsExpand

Plan	Seats	Reps decide	Approval	Approver	From
Team	5–50	Up to 10%	Over 10%	Dana Ortiz	Oct 1
Business	51–500	Up to 10%	Over 10%	Dana Ortiz	Oct 1
Enterprise	500+	Up to 5%	Over 5%	Finance	Oct 1

Discount bands

Plan	Seats	Reps decide	Approval	Approver	From
Team	5–50	Up to 10%	Over 10%	Dana Ortiz	Oct 1
Business	51–500	Up to 10%	Over 10%	Dana Ortiz	Oct 1
Enterprise	500+	Up to 5%	Over 5%	Finance	Oct 1

New: Present, and Expand for wide tables

ImprovedOct 21Web appLink to this update

Buttons, fields and the editor now share one consistent look.

ImprovedOct 20Web app and AI toolsLink to this update

When a source is short enough, you now see all of it under the quote.

ImprovedMajorOct 19Web appLink to this update

Two dozen improvements to the web app in one release

Press Cmd+K to jump straight to search. History shows changes word by word, Back returns you to where you were, and screen readers and keyboards get clearer paths through every page.

All memories

Search memoriesokta⌘K

New: ⌘K jumps to the search field

Single sign-on with Okta: supported, about a day to set upMarcus Lee · Security reviews
Discounts over 15% need Dana's approvalDana Ortiz · Pricing
Bank deals: plan six weeks from verbal yes to signaturePriya Nair · Sales

Faster and sturdierOct 19Web appLink to this update

The web app shows your memories sooner after you sign in.

Web app load times, before and after
Measure	Before	After	Change
Time to first data	228 ms	207 ms	−9%
Sign-in start-up	27.4 ms	22.4 ms	−18%

Median of repeated browser checks on a development build, 19 October 2026. Lower is better.

ImprovedOct 19AI toolsLink to this update

Admins can change what an entity is, or where it sits, without breaking a single link.Results also name the group a memory is shared with.

ImprovedOct 16Web appLink to this update

Search and filters now sit in the same place on every list page.

ImprovedOct 16Web app and AI toolsLink to this update

Fixed: when you confirm a memory still holds, Knowhow records the version you actually reviewed.

ImprovedOct 16Web appLink to this update

The web app now carries the new Knowhow logo.

NewMajorOct 15Web app and AI toolsLink to this update

Track work alongside what your team knows

A memory can now be open, done or dropped, carry a due date, and depend on other memories. Ask your AI what’s still blocked and it answers from the same place your team’s knowledge lives. The web app shows each item’s state and date wherever it’s listed.

What’s still open for the Q4 pricing change?

KnowhowSearching memoriesSearched memories

Two items are still open:

Update the quote template. Due Oct 20, owned by Elena Ruiz.
Tell renewal customers. Due Oct 31, waiting on the template.

ImprovedOct 13Web app and AI toolsLink to this update

New memories are ready to use the moment they’re saved.No more confirming each one before your team can rely on it.

NewMajorOct 12Web appLink to this update

Edit memories right in the web app

Change a memory’s title or text on its page, with formatting, and save. Every edit becomes a new version, and each version records whether it came from the web app or an AI tool.

Discounts over 10% need Dana's approval

Reps can agree discounts up to ~~15%~~ 10% on their own. Anything over ~~15%~~ 10% needs approval from Dana Ortiz.

SaveSaved

v2Dana Ortiz · Oct 6 · Web app
New: edit in place; every save is a new version
v1Dana Ortiz · Aug 13 · Claude

NewMajorOct 11Web appLink to this update

See where a memory came from, right beside it

A memory’s page now shows its sources, similar memories and full history side by side with the memory itself. Read the exact words it was recorded from without leaving the page.

Discounts over 15% need Dana's approval

Reps can agree discounts up to 15% on their own. Anything over 15% needs approval from Dana Ortiz before it goes to the customer.

DetailsSourcesSimilarHistory

“Above 15% we’ve been giving away margin on deals we’d have won anyway.”
Conversation with Claude, Aug 13, 2026

New: the source, beside the memory

ImprovedOct 11Web appLink to this update

Group your library by kind, by what it’s about, or by status, and step through it in that order.

NewMajorOct 7Web app and AI toolsLink to this update

Manage your team in the web app, and connect every AI tool once

Admins can now add members and arrange them into groups from the web app, and share memories with a group. Each AI tool connects with the same sign-in, so there’s one connection to set up and one to remove.

Members

Add member

DODana OrtizSalesAdmin
MLMarcus LeeSolutionsMember
PNPriya NairCustomer SuccessMember

New: add people and groups from the web app

ClaudeChatGPTCodexConnected with your Knowhow sign-in

NewMajorOct 6Web app and AI toolsLink to this update

Organize memory around the people, products and processes it’s about

Memories can now say what they’re about: a team, a product, a process, a person. Each one gets its own page, and your AI can search within it. Related memories can also be assembled into a guide with ordered parts.

ArdlowRevenueSales

SalesTeam · 14 memories · 2 guides

New: a page for every team, product and process

Discounts over 15% need Dana's approvalSalesPricing
Renewal quotes go out 60 days before the term endsSalesRenewals

Renewal playbook

1Check the account’s usage
2Agree the discount
3Send the quote

ImprovedOct 6AI toolsLink to this update

Fixed: ChatGPT now accepts everyday searches and names.Some ordinary words, like product names, were turned away before they reached Knowhow.

ImprovedOct 6Web appLink to this update

A clearer Tree view that folds away what you don’t need.

Faster and sturdierOct 3Web appLink to this update

Steadier sign-in and smoother page changes in the web app.

NewMajorOct 2Web appLink to this update

Meet the Knowhow web app

Everything your AI tools save to Knowhow now has a home you can open in a browser. Sign in to browse your company’s memory, search it, and see who recorded each piece and when.

Library

Search memoriesdiscount

Discounts over 15% need Dana's approvalDana Ortiz · Aug 13
Single sign-on with Okta: supported, about a day to set upMarcus Lee · Oct 2
Multi-year deals: discount the first year onlyMarcus Lee · Sep 9
Bank deals: plan six weeks from verbal yes to signaturePriya Nair · Sep 22

NewMajorOct 2AI toolsLink to this update

Add Knowhow to Claude and Codex in one step

The Knowhow plugin teaches your AI when to check what your team already knows and when to save something new. Install it once and ask as you normally would. Connecting by URL still works.

How big a discount can I give Brindlewood without approval?

Used Knowhow · search_memories, read_memory

Up to 15% on your own. Anything over 15% needs Dana Ortiz’s approval before it goes to the customer.

What we've shipped

October 202621 updates